BITE Dental magazine interviews our Healthcare Finance Specialist, Steve Daley.
A wise man once said “Time once spent can not be bought back!”
Steve Daley demonstrates Finlease’s innovative approach to respecting the time constraints of busy Dentists.
Independent research has shown that customer satisfaction with the major Banks has plummeted; especially since banking Relationship Managers (RM’s) have replaced the old style Bank Manager. Unfortunately RM’s spend the majority of their time on paperwork, and often see their RM role as a mere stepping stone to other roles within the Bank. RM “churn” remains at high levels.
Dentists are tired of having to re-educate their new RM’s and are moving to Specialist Independent Finance Brokers.
Specialist Independent Finance Advocates such as Finlease are knowledgeable and experienced in the Dental field, and they use a number of financiers. Information is gathered from the client ONCE and the ongoing process is managed holistically. They act for the Dentist to source the best funding options in the market. These are specifically tailored to the client’s situation.
Finance documents are signed in person at a time and place that is suitable to the client, often after hours or on weekends.
The best thing about money is that, (once you’ve got it), Westpac’s money, Bank of Queensland’s money or CBA’s money is just as good as NAB’s or ANZ’s.
So why don’t I just call all of the Banks myself? Four reasons.
- Recorded messages and wearing out your fingernails pressing “ONE” either costs Practice time or Family time.
- Credit departments within Banks require detailed and compelling business cases.
- Finlease introduced $350M in 2013 and sources the best solutions in the market
- There is true wisdom in spreading your debt across a range of funders
A good Specialist offers a single point of contact so that clients never have to talk to the Bank. Finlease visits each client to gain a full understanding of their practice and then reverts with a proposal. If it’s acceptable the client may proceed. If not, the client may decline with no obligation, sure in the knowledge that all details are archived for the next purchase.
Details provided by Steve Daley, Finlease – 0448 480 405